Driving excellence in customer experience and operational efficiency
<aside> 💡 Customer Success Operations Management (CSOM) is a strategic approach focused on improving customer experience (CX) and business outcomes in B2B technology environments. It emphasizes Сustomer Retention and Adoption, leveraging data analytics to drive upsell and cross-sell strategies. The role involves optimizing processes, implementing technologies, and continuously measuring key performance indicators to ensure customer success and business growth.
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Pro-Data - Преобразование IT-бизнеса: история успеха Pro-Data и Be #ingSuccessful
The Russian division of DataBase Intelligence went into the cloud 1cloud.ru
DataInsights is an advanced analytical web tool that uses data science and business intelligence techniques to deliver deep insights into key business metrics. Combining machine learning, time series, and cluster analysis, it allows users to easily upload, clean, and analyze data for tasks like predicting customer churn or calculating customer lifetime value (LTV).